Shipping & Returns

    

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Orders

Orders received before 3 pm Central Time during the week will ship the same day. Orders received after 3 pm Central Time will ship the following business day. Express orders only placed on Saturday before 10:00 am Central Time will ship same day. All other orders placed Saturday will ship the following business day. Orders placed on Sunday or holidays will ship the following business day. All delivery times are estimates from FedEx and USPS. We cannot specify or guarantee an exact delivery time. A tacking number is provided following purchase which can be used to monitor your parcel in real time via the carrier’s website.

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Discrete Packaging

Your order will be shipped in a discrete basic shipping box with no external markings except the shipping information.

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USPS (PO Box)

You can choose to have your package delivered to a PO Box via USPS Priority Mail only. All USPS Priority Mail orders placed after 3pm Central Time are shipped the following business day. There is no shipping on Saturday or Sunday. Orders placed with USPS shipping for Hawaii, Alaska, Puerto Rico are shipped via USPS priority mail only.

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Additional Shipping Charges

Overnight shipping is available via FedEx and USPS. Please note that FedEx typically offers early morning 8am, regular morning 10:30am, noon and afternoon deliveries depending on your location. USPS typically only offers Overnight by 10:30am or by end of day. Shipping charges are offered for you to choose from at checkout.

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Packaging

Orders are sent in discrete packaging to ensure your personal security. Package will not be labeled Peepack. Packages are sent “no signature required” unless you specify otherwise during check out. FedEx does require signatures on overnight and express deliveries.

 

International Orders

We do ship internationally, but you must email us to place the order@peepack.com, Please include the product description you would like to purchase and your full shipping address.

 

Disclaimer

Peepack™, nor its affiliates, are responsible for delivery tardiness due to FedEx or USPS error, orders being placed after business hours, incorrect shipping address, issues with credit card processing, the refusal of a person to accept delivery of a shipment, acts of terrorism, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, disruptions in air or ground transportation networks, weather, natural disasters, and holidays.

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Returns

No returns on unused products. All sales are final.

 

Our Products Backed by a Money Back Guarantee.

Download the Warranty Claim Form (PDF)

 

We at PEEPACK™ are so confident in our product’s effectiveness that we offer a 100% money back guarantee. We make it our mission to keep you happy by producing the world’s most effective synthetic urine apparatus.

Our most effective advertising has always been word of mouth. We take a lot of pride in fulfilling our loyal customers’ needs. We look forward to serving you now and into the future.

 

Limitations
  • No refunds on unused product.
  • Refund based on Manufacturers Suggested Resale Price (MSRP)
  • Refund subject to product being used in accordance with instructions.
  • All correspondence must be made by US Mail and postmarked within 60 days of the date of purchase.
  • Limit one refund per household per year.
  • Third party fees are not refundable including UPS, FEDEX, or USPS.

 

Return Process

If you are dissatisfied with any PEEPACK™ product, just follow these simple steps to request a refund:

  • Complete the Warranty Claim Form
  • Include a copy of the original, dated sales receipt (Please include store name and address.)
  • Include the original bar code from the product label or box
  • Include your name, daytime telephone number, and address.
  • State nature of dissatisfaction.